Application for a certified true copy, correction, or replacement of an immigration document (Canada)
This form is to apply for a copy, correction, or replacement immigration document. The form provided here is simply a sample of what the actual Form 5545E looks like.
Citizenship and Immigration Canada
IMMIGRATION
Canada
Application for a certified true copy, correction, or replacement of an immigration document
Table of Contents
Contact Information
Overview
How to make an application
Mailing your application
What happens next?
Appendices:
A - Citizenship and Immigration Centres
Forms:
Verification of Entry (IMM 5009)
Supplementary Form (IMM 5541)
Credit Card Payment Form (IMM 5542)
This application is made available free by Citizenship and Immigration Canada and is not to be sold to applicants.
IMM 5545E (05-2005)
Contact Information
Web site
For more information on the programs offered by Citizenship and Immigration Canada, visit our Web site at www.cic.gc.ca. For some types of applications you can inform us of a change of address and find out what is happening with your application through on-line services on the Web site.
Within Canada
If you are in Canada, you can also phone our Call Centre. An automated telephone service is available seven days a week, 24 hours a day and is easy to use if you have a touch-tone phone. You can listen to pre-recorded information on many programs, order application forms, and for some types of applications the automated service can even update you on the status of your case.
When you call, have a pen and paper ready to record the information you need. Listen carefully to the instructions and press the number for the selection you want. At any time during your call, you may press * (the star key) to repeat a message, 9 to return to the main menu, 0 to speak to an agent, or 8 to end your call. If you have a rotary phone, wait for an agent to answer you.
If you need to speak to an agent, you must call Monday to Friday between 8 a.m. and 4 p.m. local time.
From anywhere in Canada, call 1-888-242-2100 (toll-free)
Using a text telephone?
Call our TTY service from Monday to Friday between 8 a.m. and 4 p.m. local time at: 1-888-576-8502 (toll-free).
Outside Canada
If you are outside Canada, you can contact a Canadian embassy, high commission or consulate. Consult our Web site for addresses, phone numbers and Web site addresses of our visa offices.
This is not a legal document. For legal information, refer to the Immigration and Refugee Protection Act and Regulations or the Citizenship Act and Regulations, as applicable.
This publication is available in alternative formats upon request.
Overview
Use this application to obtain a certified true copy of an immigration document or a replacement copy of a current, valid document that contains errors or has been lost, stolen or destroyed. If you apply for a certified true copy and your original document cannot be copied you will receive a letter verifying the date of issue and the validity of the document. In the case of an IMM 1000/IMM 5292, you will receive a letter verifying the date and place of your landing if the original document cannot be copied.
You may obtain certified true copies of the following immigration documents:
• Certificate of Departure (IMM 0056)
• Immigrant Visa and Record of Landing (IMM 1000)/Confirmation of Permanent Residence (IMM 5292)
• Visitor Record (IMM 1097)
• Work Permit (IMM 1102)
• Study Permit (IMM 1208)
• Exclusion Order (IMM 1214)
• Deportation Order (IMM 1215)
• Departure Order (IMM 5238)
• Permit to Come into or Remain in Canada (IMM 1263)
• Authorization to Return to Canada Pursuant to Sec. 52 (1) of the Immigration and Refugee Protection Act (IMM 1203)
Note: If you are a permanent resident of Canada and are travelling outside the country without the appropriate documentation to prove your status in Canada, you may need to obtain a travel document to demonstrate to representatives of a transportation company that you are entitled to re-enter Canada as a permanent resident. For more information, consult the application package Applying for a Travel Document (Permanent Resident Abroad) (IMM 5529) on our Web site.
The Permanent Resident card is the required proof of status document for permanent residents re-entering Canada on a commercial carrier (airplane, boat, train or bus).
If you are requesting a certified true copy of an immigration document and your date of entry to Canada was after 1936, Citizenship and Immigration Canada will handle your request. However, if you are requesting a certified true copy of an immigration document and your date of entry to Canada was before 1936, you will have to contact the National Archives of Canada. Requests should be addressed to:
Genealogical Division of the National Archives
395 Wellington Street
Ottawa, Ontario
K1N 0N3
Telephone: (613) 996-7458
You may request changes to and obtain a replacement of the following current, valid immigration documents:
• Visitor Record (IMM 1097)
• Work Permit (IMM 1102)
• Study Permit (IMM 1208)
• Permit to Come into or Remain in Canada (IMM 1263)
Note: To request changes to your Immigrant Visa and Record of Landing (IMM 1000) or your Confirmation of Permanent Residence (IMM 5292) complete the Request to Amend Your Record of Landing or your Confirmation of Permanent Residence (IMM 5218).
A separate application is required for each family member applying.
Designating a third party or representative
Use of a Representative (IMM 5476)
If you have questions or need clarification about this application kit, you may contact us (see section Contact Information). You may also choose to obtain the help of a representative if you need additional advice or support. We will process your application in the same manner, whether or not you have a representative.
A representative is someone who has your permission to conduct business on your behalf with Citizenship and Immigration Canada (CIC). He or she will also be able to obtain information on your case file.
If you are appointing a representative, you must obtain and complete the Use of a Representative form (IMM 5476) and send it with your application. The form is available on our Web site at www.cic.gc.ca/ english/applications/representative.html or from our Call Centre (see section Contact Information).
Authority to Release Personal Information to a Designated Individual (IMM 5475)
To authorize us to release information from your case file to someone other than a representative, you will need to complete form Authority to Release Personal Information to a Designated Individual (IMM 5475) which is available on our Web site at www.cic.gc.ca/english/applications/release-info.
The person you designate will be able to obtain information on your case file, such as the status of your application. However, he or she will not be able to conduct business on your behalf with CIC.
How to make an application
STEP 1. Complete Part A of the Verification of Entry form (IMM 5009). Do not complete Part B of the form.
The information below is provided to help you complete Part A of the form.
Surname (on entry) If you are a naturalized Canadian citizen or a permanent resident of Canada, the name you used when you became a permanent resident/landed immigrant. If you are a temporary resident, the name you used when last entered Canada.
FOSS ID no The client identification number that we assigned to you, if you know it. If not, then leave the line empty.
Surname (at present) Your current legal name if it is different from the one you used on entry.
STEP 2. Complete the Supplementary Form. You must answer all questions on the supplementary form that pertain to your request. Failure to do so will result in a delay of your request.
STEP 3. Gather the documents you need to support your application, including photocopies of the following documents:
1. Pages of the passport you used when you arrived that show your surname and the stamp indicating the date and place of entry. If you no longer have this passport, send a photocopy of ONE of the following:
· baptismal, birth or marriage certificate, or
Note: Baptismal certificates, birth certificates and marriage certificates issued by the government of Quebec before January 1, 1994, are no longer accepted for issuing replacement documents and certified true copies. If you have one of these certificates you must obtain a new document. This can be done by contacting the office of the Registrar of Civil Status of Quebec at one of the following numbers: Québec - (418) 643-3900, Montréal - (514) 864-3900, elsewhere in the province - 1-800-567-3900. Information can also be obtained by visiting their Web site at www.etatcivil.gouv.qc.ca.
· documentary proof of any legal name change.
Date of entry for permanent residence The date you became a permanent resident/landed immigrant, if applicable.
Accompanying family members Family members who became permanent residents/landed immigrants at the same time as you, if applicable.
Canadian port of entry The place where you became a permanent resident/ landed immigrant, if applicable.
Name of vehicle Complete this section if you are a naturalized Canadian citizen or a permanent resident of Canada and arrived by ship. Print the name of the ship and the transportation company. If you did not arrive by ship leave the space blank.
2. Also send a photocopy of your current passport. If you do not have a current passport, send ONE of the following pieces of identification, bearing your photograph:
· your driver's licence (if applicable), or
· both sides of your Canadian Citizenship Card (if applicable), or
· another official piece of identification (issued by a federal or provincial authority) bearing your photograph, such as a health insurance card.
STEP 4. Include the processing fee. Each individual must pay $30.00. The fee is not refundable nor does it guarantee approval of your application. If you are not approved you will not be issued a certified true copy or a replacement document.
Please send a certified cheque or money order (bank or postal), payable to the Receiver General for Canada. Personal cheques and bank receipts are not accepted. Do not send cash. If you prefer to use your credit card, please complete and mail the Credit Card Payment Form with your application.
Note: Waiver of Fee - The fee may be waived for applicants in receipt of provincial welfare payments or assistance under the Resettlement Assistance Program. Additionally, for applications made by federal, provincial or municipal government agencies the fee may also be waived. If you are receiving Social Assistance Benefits, provide a letter from the appropriate provincial Ministry or other proof that you are receiving benefits (proof of payment) in order to have a waiver of the fee considered.
STEP 5. Gather your documents together. Make sure the following forms:
· Verification of entry, IMM 5009 (with section A completed only), and
· Supplementary Form, IMM 5541, are completed and signed and are accompanied by the supporting documents (see Step 3), including payment.
Mailing your application
Mail your completed application to your local Citizenship and Immigration Centre. Refer to Appendix A for a list of Citizenship and Immigration centres. Please mark the envelope: VOE. If your application is not complete or does not include the correct processing fee it will be returned to you to be completed.
If you move
Ensure that your address will be valid for the entire processing period. Documents lost in the mail are not the responsibility of Citizenship and Immigration Canada. If your documents are lost in the mail you will be required to re-apply with new fees and documents.
If you move before your application has been processed, you must advise us of your new address by contacting our Call Centre or through our on-line change of address at our Web site. Also advise our Call Centre if you change your telephone or fax numbers after you have mailed your application.
What happens next?
Processing your application
Do not inquire about the status of your application before the average processing time has passed from the date you received a confirmation of receipt from Citizenship and Immigration Canada.The average processing time for a request for a certified true copy is 12 weeks; for a replacement document, the average processing time is 8 weeks.
Appendix A
Citizenship and Immigration Centres
ATLANTIC
Charlottetown
134 Kent Street, Suite 410
National Bank Tower
Charlottetown, PE C1A 8R8
Edmundston
66 St. François Street, Suite 120
Edmundston, NB E3V 1E6
Fredericton
495 Prospect Avenue
Fredericton, NB E3B 9M4
Gander
Gander International Airport
2nd floor, Air Terminal Building
P.O. Box 130
Gander, NL A1V 1W5
Halifax
1741 Brunswick Street, Suite B110
Halifax, NS B3J 3X8
Moncton
860 Main Street, 6th Floor, Suite 602
Moncton, NB E1C 1G2
Saint John
189 Prince William Street
Saint John, NB E2L 2B9
St. John's
North Atlantic Building, 2nd floor
31 Pippy Place
P.O. Box 13667, Station "A"
St. John's, NL A1B 4G1
St. Stephen
204 Milltown Blvd.
St. Stephen, NB E3L 1G8
Woodstock
1403, Unit # 2
Route 95
Belleville, NB E7M 4Z9
Yarmouth
(from May 1 to October 15 only. Use the Halifax address from October 16 to April 30)
Ferry Terminal, Marine Atlantic Bldg.
58 Water Street
P.O. Box 39
Yarmouth, NS B5A 1K9
QUEBEC
Gatineau
259 St-Joseph Blvd, Suite 109
Gatineau, QC J8Y 6T1
Montréal
1010 St-Antoine St. West, 2nd floor
Montréal, QC H3C IB2
Québec
320 St-Joseph Street East, RC-118
Québec, QC G1K 8G5
Sherbrooke
76 Place de la Cité
Sherbrooke, QC J1H 4G8
Trois-Rivières
55 des Forges Blvd., Room 012
Trois-Rivières, QC G9A 6A8
ONTARIO
Toronto East
(for residents of: the Greater Toronto Area and EAST of Yonge Street; Oshawa; and Orillia)
200 Town Center Court, Suite 380
Scarborough, ON M1P 4X8
Toronto West
(for residents of the Greater Toronto Area and WEST of Yonge Street)
5343 Dundas Street West
Etobicoke, ON M9B 6K5
Outside the Greater Toronto Area
Send your application to the closest CIC as follows:
Fort Frances
101 Church Street, 2nd floor,
Fort Frances, ON P9A 3X8
Hamilton
55 Bay Street North
Hamilton, ON L8R 3P7
Kitchener
Waterloo/Wellington CIC
29 Duke St. East
Kitchener, ON N2H 1A2
London
417 Exeter Road
London, ON N6E 2Z3
Niagara Falls
6080 McLeod Rd. 2, Unit 12
Niagara Falls, ON L2G 7T4
Ottawa
(includes Kingston)
200 Catherine Street, Suite 101
Ottawa, ON K2P 2K9
Sault Ste. Marie
22 Bay Street
Sault Ste. Marie, ON P6A 5S2
Sudbury
19 Lisgar Street, Room 305
Sudbury, ON P3E 3L4
Thunder Bay
221 Archibald St. North, Suite 108
Thunder Bay, ON P7C 3Y3
Windsor
1250 Walker Road
Windsor, ON N8Y 4T4
PRAIRIES/NORTHWEST TERRITORIES
Calgary
Harry Hays Building, Room 170
220 4th Avenue S.E.
Calgary, AB T2G 4X3
Edmonton
(including residents of Northwest Territories)
Suite 240, Canada Place
9700 Jasper Avenue
Edmonton, AB T5J 4C3
Regina
1871 Hamilton Street
Regina, SK S4P 2B9
Saskatoon
660 - 410 22nd Street East
Saskatoon, SK S7K 5T6
Winnipeg
(including residents of Nunavut)
Johnston Terminal, Room 400
25 Forks Market Road
Winnipeg, MB R3C 0S9
BRITISH COLUMBIA/YUKON
Cranbrook
204, 101-10th Avenue South
Cranbrook, BC V1C 2N1
Kelowna
202- 1635 Abbott Street
Kelowna, BC V1Y 1A9
Nanaimo
60 Front Street, Room 201E
Nanaimo, BC V9R 5H7
Prince George
250 - 177 Victoria Street
Prince George, BC V2L 5R8
Vancouver
1148 Hornby Street
Vancouver, BC V6Z 2C3
Victoria
816 Government Street, Room 377
Victoria, BC V8W 1W9
Whitehorse
110-300 Main Street
Whitehorse, YT Y1A 2B5